General Information

The terms and conditions listed below will apply between customer and Kukaneko webstore for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.

Shipping and delivery terms

We use Finnish postal service, Finland Post Corporation for both domestic and international shipping. Orders are processed in 1 - 2 days and delivered by mail worldwide from Lahti, Finland. The shopping cart will show shipping costs after selecting delivery method. Delivery will follow only after a valid credit card payment.

Estimated delivery times and costs for

Finland: Delivery within 2 - 7 days from day of payment. EU countries: Delivery within 4 - 14 days from day of payment. Other countries: Delivery within 7 - 30 days from day of payment. Kukaneko webstore has the right to cancel the order, if it is suspicions arise, that the concerned credit card is not valid or might be stolen. In this case customer will be contacted and informed by email. If there will occur a problem with your order or shipment we will contact you as soon as possible.

Prices & Tax

All prices at Kukaneko webstore are VAT included (Value Added Tax 24%). Customer is responsible for the import customs clearance and payment of customs duties and taxes in there homeland. Kukaneko reserves the right to refuse the payment and thereby order. We also reserve the right to change prices at any time without prior notice.


FREE RETURNS ON DOMESTIC (FINLAND) ORDERS ONLY If you are not satisfied with your purchase, or if you receive faulty or wrong item, you may return or exchange it for another item. When returning items, state the reason for exchange so we can provide you best customer service. We only return costumers payment if the product is untapped, and this within 14 days.

Law and Jurisdiction

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Lahti.


Kukaneko Rautatienkatu 13 15110 Lahti jonna@kukaneko.fi www.kukaneko.fi Business ID: FI2439062-1


If you ask a question about your order, please always remember to include your order number. Any concern that you might have regarding security, privacy or complaint in connection with making a purchase via Kukaneko webstore, please do not hesitate to contact us.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to. Paytrail Oyj, business ID 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181830


Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.